Training

Empowering Our Partners: Comprehensive Training & Certification Program for Authorized Distributors

At [Recovery (HK) Technology Limited.], we believe that our distributors are the vital link between our products and end customers. To ensure the highest standard of service excellence, we have developed a rigorous Distributor Training and Certification Program that equips your technical teams with the knowledge, skills, and authorization to deliver professional after-sales support.

 

Why Our Training Program Matters

1.Quality Assurance

oWe uphold a "Certified Engineers Only" policy for customer-facing technical support.

oOnly distributors whose engineers complete our training and pass the certification exam are authorized to perform on-site services for end users.

2.Brand Reputation Protection

oConsistent, high-quality service across all regions maintains customer trust in our brand.

oPrevents service errors caused by insufficient product knowledge.

3.Competitive Advantage for Distributors

oCertified partners receive official recognition and priority support from our technical team.

oTraining completion is listed on our official website as a mark of excellence.

Our Training Program Structure

Phase 1: Foundational Product Training

Format: 2 days intensive workshop (online/face to face)

Content:

oProduct architecture and working principles

oCommon installation and configuration scenarios

oTroubleshooting methodology

Phase 2: Hands-on Field Training

Supervised practical sessions at designated sites

Real-case simulations with our senior engineers

Safety protocols and service etiquette

Phase 3: Certification Assessment

Written Exam: 50-100 questions examination covering technical knowledge (80% pass threshold)

Practical Test:

oTimely diagnosis of simulated failures

oProper use of diagnostic tools

oCustomer communication evaluation

Post-Certification Requirements

1.Annual Recertification

oMandatory refresher courses for new product versions

oUpdated certification badges for qualified engineers

2.Performance Monitoring

oCustomer satisfaction surveys linked to distributor credentials

oTop performers receive "Elite Technician" status with special benefits

3.Support Backbone

oDedicated technical hotline for certified distributor engineers

oPriority access to firmware updates and service bulletins

How to Enroll Your Team

1.Submit candidate details through our Partner Portal

2.Schedule training sessions (minimum 1 engineer from each distributor)

3.Certification issued within 5 business days post-assessment

"We don't just sell products - we certify competence." Contact our Distributor Success Team at [service@hk-recovery.com] to begin your certification journey today.

Note: Unauthorized technical services void product warranties. Refer to our Distributor Service Policy Document for complete terms.