Overview

Professional Pre-Sales & After-Sales Support – Your Satisfaction, Our Commitment

In today’s rapidly evolving technological landscape, exceptional products require not only outstanding performance but also comprehensive pre-sales and after-sales support. We are committed to providing customers with end-to-end, efficient technical services to ensure a seamless experience at every stage—from product selection to long-term usage.

1. Pre-Sales Services – Tailored Solutions for Your Needs

Before you make a purchase, our team of expert engineers will provide full technical support, including:

Technical Consultation: Recommend the most suitable products or solutions based on your application scenarios and requirements.

Customized Solutions: Offer personalized design or system integration proposals for specialized needs.

Product Demos and Trials: Arrange online or on-site demonstrations to ensure the product meets your expectations.

Our engineers combine deep industry expertise with a customer-centric approach to deliver clear, professional guidance before your purchase.

2. After-Sales Services – Ensuring a Smooth Experience

We understand that after-sales service is a cornerstone of customer trust. To this end, we have established an efficient and standardized support system:

(1) Rapid Response and Technical Support

24/7 hotline and online support for immediate troubleshooting.

Remote diagnostics and fault resolution, with solutions provided promptly.

On-site service available within 3 hours for emergency (adjustable based on location).

(2) Professional Training Services

To maximize product performance, we offer:

Basic Operation Training: Helps users get started quickly.

Advanced Application Training: In-depth sessions on complex features or industry-specific needs.

Regular Technical Workshops: Share industry trends and best practices.

(3) Transparent After-Sales Policies

Warranty Coverage: All products come with a certain period of warranty (depends on product), including free repairs or replacements within warranty period.

Spare Parts Supply: Genuine components are stocked for faster maintenance.

Extended Warranty & Value-Added Services: Flexible extended warranty options and scheduled maintenance plans.

3. Our Strengths – Expert Team, Dedicated Service

Experienced Engineers: All team members hold industry certifications with an average of 5+ years of expertise.

Proactive Support: Beyond issue resolution, we conduct regular follow-ups to prevent potential risks.

Global Assistance: Localized support and rapid response, no matter where you are.

Contact Us:

For inquiries or technical assistance, reach our support team via:

Phone: 0086-13828795995

Email: service@hk-recovery.com

Live Chat: 24/7 on our official website

Your Success Drives Us Forward! We look forward to collaborating with you for a reliable and efficient partnership.